Privacy Policy

Last updated: February 2026

Herrble (“we,” “our,” or “us”) operates https://herrble.ca. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website, place an order, or interact with our services.

By using our website or services, you consent to the practices described in this policy.

Information We Collect

We may collect personal information including:

• Full name

• Phone number

• Email address

• Delivery address

• Order details and notes

• Account information (if you create an account)

• Cookies and usage data

This information is collected when you browse our site, place an order, create an account, contact support, or opt into communications.

Order Data & Customer Information

When you place an order with Herrble, we collect information necessary to fulfill your purchase, including your name, contact details, delivery address, and order contents.

This information is used to:

• Process and deliver orders

• Provide customer support

• Prevent fraud

• Maintain legal and financial records

Order records may be retained for accounting, tax, compliance, and dispute resolution purposes.

If you create an account, your profile information is stored securely and may be edited or deleted by you at any time, subject to legal retention requirements.

Age Verification & Identity Checks

Herrble complies with Canadian cannabis regulations. All customers must be of legal age to purchase cannabis.

In certain situations customers must present valid government-issued photo identification to confirm age and identity before an order can be completed or delivered.

During this process:

• Identification may be visually inspected over picture or at delivery

• ID images or recordings are not permanently stored unless required for fraud prevention, dispute resolution, or legal compliance

• Name and age may be verified against order information

• Delivery may be refused if valid ID is not provided or does not match the order

This verification is used strictly for legal compliance, safety, and fraud prevention.

Delivery Information Sharing

To complete deliveries, we may share limited customer information with delivery staff or fulfillment partners, including:

• Name

• Phone number

• Delivery address

• Order reference details

This information is shared strictly to complete your delivery.

Delivery personnel may also verify identification at the door or via video confirmation when required.

We do not sell delivery information to third parties.

Payments & Fraud Prevention

We may use third-party payment processors to handle transactions. Herrble does not store full credit card details on its servers.

Payment providers may collect information necessary to process payments and prevent fraud.

We may also use automated systems to detect suspicious activity, protect against fraud, and secure transactions.

SMS, Email & Marketing Communications

By placing an order, creating an account, or providing your contact information, you may opt in to receive communications from Herrble, including:

• Order confirmations and delivery updates

• Account notifications

• Promotional offers, discounts, or announcements via SMS or email

Marketing consent is optional and may be withdrawn at any time.

You may opt out by:

• Replying STOP to any SMS message

• Clicking unsubscribe in emails

• Contacting our support team

Even if you opt out of marketing, you may still receive essential transactional messages related to your orders.

Cookies & Analytics

Herrble uses cookies and similar technologies to:

• Remember user preferences

• Improve website functionality

• Analyze traffic and performance

• Support marketing efforts

We may use third-party services such as analytics or advertising platforms to better understand how visitors use our site.

You can disable cookies in your browser settings, though this may affect site functionality.

Embedded Content

Pages on this site may include embedded content (such as videos or images). Embedded content behaves as if you visited the external website directly, which may collect data, use cookies, or track interactions.

Data Retention

We retain personal information only as long as necessary for business, legal, tax, or compliance purposes.

Comments, account data, and order records may be stored to support customer service, fraud prevention, and regulatory obligations.